> ## Documentation Index
> Fetch the complete documentation index at: https://docs.comforthub.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Answer a checklist

> Fill in a form on site, including with no signal

export const Touches = ({systems}) => <p>
    <strong>Systems involved:</strong>{" "}
    {systems.split(",").map((s, i) => <span key={s}>
        {i > 0 ? " · " : ""}
        <a href={"/systems/" + s.trim()}>{s.trim().replace(/-/g, " ")}</a>
      </span>)}
  </p>;

<Touches systems="the-7am-app, supabase-backend, zoho-crm" />

Checklists are the forms attached to an appointment. On a maintenance visit they are the readings you take off the equipment. You fill them in from the work order, one question at a time.

## Before you start

* The job open in the app, on the work order.
* The office has attached a checklist to the appointment. If none is attached there is nothing under **Forms**, and nobody can add one from the app.
* Your meters, and the equipment's rating plate. Every question wants a number.

## Steps

<Steps>
  <Step title="Open the form">
    On the work order, tap the **Required actions** ring, then **Forms**, then the checklist's name. The header counts your progress, like **3 of 8 answered**.
  </Step>

  <Step title="Answer a question">
    Tap a question. It opens in place with a box for the value and its unit beside it. Type the reading and move on to the next one.
  </Step>

  <Step title="Repeat until every question is answered">
    The first answer moves the checklist to **in progress**. The last one completes it and stamps the time.
  </Step>
</Steps>

Each question has an **ⓘ** beside it. Tap it for a plain explanation of what the reading is and where to take it.

## A reading outside the expected band

A question with a band only takes a number inside it. Type 241 volts into a question that expects 108 to 132 and the app shows **Enter 132 or less** in red under the box and does not save the value. If the reading really is out of spec, that is the finding: write it in the completion note and tell the office. Questions without a band take any number.

## Change or remove an answer

Tap the question again and type over the value.

To clear it, empty the box. Press and hold the value, choose **Select All**, then delete. There is no clear button.

Clearing an answer on a finished checklist puts it back to **in progress** and removes the completion time. Fill the question in again and it completes once more.

## With no signal

Answers you give with no signal are held on the phone. A bar at the bottom of the app says how many changes are waiting to send, with a **Retry** button. When you get signal back, tap **Retry** and they send. Confirm the bar is gone before you leave site.

## How you know it worked

* The ring on the work order climbs, and the header counts up.
* The checklist shows **Completed** with the time.
* The office sees a checklist submission against the job in Zoho, linked to the template, the appointment and you, with the time you finished it.

<Note>
  The Zoho record carries the completion, not the numbers. Your readings live in the app and on our side, and they go onto the job's certificate. If the office needs a value, they read it there or you tell them.
</Note>

## Related

* [A visit in the app](/handbook/on-site/a-visit-in-the-app)
* [Complete a work order](/handbook/on-site/complete-a-work-order)
* [Certificates](/handbook/invoicing/certificates)
* [The 7am app](/systems/the-7am-app)