> ## Documentation Index
> Fetch the complete documentation index at: https://docs.comforthub.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Record a return

> Put the return date and the credit note on the purchase order the parts came from

export const Touches = ({systems}) => <p>
    <strong>Systems involved:</strong>{" "}
    {systems.split(",").map((s, i) => <span key={s}>
        {i > 0 ? " · " : ""}
        <a href={"/systems/" + s.trim()}>{s.trim().replace(/-/g, " ")}</a>
      </span>)}
  </p>;

<Touches systems="the-7am-app, supabase-backend" />

A part taken back to the counter is recorded on the purchase order it came in on, not on a new one. You add the date it went back and scan the credit note. The order keeps its number and its original paperwork.

## Before you start

* The app signed in as a technician or higher. An apprentice can see purchase orders but cannot change one.
* The purchase order in the app's **Purchase orders** list.
* The credit note from the counter, on paper, to scan.

## Steps

<Steps>
  <Step title="Open the return">
    In **Purchase orders**, swipe the order to the left and tap **Return**. The order opens ready to edit, with a **Return** section on it.
  </Step>

  <Step title="Set the date">
    Pick the day the parts went back under **Returned**. It cannot be earlier than the day the order was raised.
  </Step>

  <Step title="Scan the credit note">
    Tap **Scan return paperwork** and photograph the credit note. The screen says how many pages are ready. Scanning again replaces what you scanned.
  </Step>

  <Step title="Save it">
    Tap the confirm button at the top. The date and the credit note are saved together: the engine refuses a credit note with no return date.
  </Step>
</Steps>

## How you know it worked

* The order's **Return** section reads **Returned** with the date you picked, and the credit note sits beside the original paperwork.
* Reopening the order and tapping **Edit** offers **Change the return** if the date needs correcting.

## If it did not work

* **The confirm button stays off.** Nothing has changed yet. Set the date, or scan the credit note, and it comes on.
* **Saving failed with no connection.** The return needs one, because the credit note is filed as you save. Reconnect and save again.

## Good to know

* The return stays on our side. Zoho's copy of the purchase order carries the supplier, the number, the notes and the day it was raised, and none of those change.
* Removing the credit note while editing deletes the scan; the return date stays.

## Related

* [How ordering parts works](/handbook/parts/how-ordering-parts-works)
* [Delete a purchase order](/handbook/parts/delete-a-purchase-order)
* [The 7AM app](/systems/the-7am-app)