> ## Documentation Index > Fetch the complete documentation index at: https://docs.comforthub.app/llms.txt > Use this file to discover all available pages before exploring further. # Notifications we send > Every push notification the engine sends to the app, who gets it, what triggers it, and when Every push is written by the engine and handed to Apple for delivery to the app. A person can switch off any kind that has a name in the app's notification preferences; a kind switched off is not sent to that person. Times are Ottawa time; the engine's timers run in UTC, four hours ahead of Ottawa in summer. ## Sent when something happens | Notification | Who gets it | What triggers it | | -------------------------------------- | --------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- | | New service appointment | the technicians on the appointment | an appointment is created with technicians on it | | Appointment assigned to you | the technicians added | a technician is added to an existing appointment | | Appointment rescheduled | the technicians on the appointment | the date or the arrival window changes on an appointment that is not cancelled | | Appointment cancelled | the technicians on the appointment | the appointment is cancelled | | Work order updated, instructions | the technicians on the work order | the work order's notes change | | Work order updated, parts and services | the technicians on the work order | a line item is added, removed, renamed, requantified or moved to another work order; one push per save, however many lines changed | | A customer approved your quote | the technician who wrote the quote | the quote's status becomes approved | | New global task | every app user linked to an active technician | a task is created as global | | Global task completed | every other app user linked to an active technician | a global task is completed | | Timesheet submitted | the super admins | a timesheet moves to submitted | | Timesheet approved, timesheet rejected | the timesheet's owner | the timesheet is approved or rejected; the rejection carries its reason | | Time off request | the super admins | a time off request is submitted | | Time off approved, time off rejected | the requester | the request is approved or rejected; the rejection carries the notes | | Note shared | the person it was shared with | a note is shared | | Stock list shared | the person it was shared with | a stock list is shared | | Team message | the other members of the thread, never the sender | a message is posted in a team thread | | New text message | the app users on that phone line | a text arrives on a line | | New voicemail | the app users on that phone line | a voicemail is left on a line | | Missed call | the app users on that phone line | an inbound call ends unanswered, busy, failed or cancelled, and left no voicemail | | Callback requested | the app users on that phone line | a caller asks to be called back | | Twilio error … | the super admins | Twilio forwards an event from its error log at level error; warnings are stored and page nobody; marked time-sensitive | ## Sent on a timer | Notification | Who gets it | What triggers it | When | | ------------------------- | ------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------ | | Appointment not completed | the technicians on the appointment | an appointment from the last seven days is still scheduled an hour after its arrival window ended; one push the first hour, then one a day | every hour; the daily repeat at 8:00 | | Task due soon | the task's owner | a task is due within the next 24 hours and is not completed or cancelled | 9:00 daily | | Timesheet reminder | every app user who is not a super admin and whose timesheet for that period is missing or still a draft | the pay period's submit-by day is tomorrow | 9:00 the day before | | Urgent: timesheet due now | the same people | the same day; marked time-sensitive so it breaks through focus modes | 19:00 the day before | | Pipeline needs attention | the super admins | at least one state of [the pipeline](/reference/glossary) is holding something; the body lists the states and their counts | 8:40 daily | | Pipeline monitor alive | the super admins | nothing; it is the weekly proof the digest above is still running | 8:50 on Mondays | ## Related * [Scheduled jobs](/reference/scheduled-jobs) * [Emails we send](/reference/emails-we-send) * [The 7AM app](/systems/the-7am-app)