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An invoice is voided from Zoho. The engine voids it in QuickBooks and files a VOID copy of the PDF.

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Before you start

  • The invoice open in Zoho, unpaid. The engine refuses to void an invoice that has received any money, part or whole; that is a business decision, and the refusal is left for a person to act on.

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Steps

1

Set the status

Set Status to Void and save.

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How you know it worked

  • Within a minute the invoice reads Void here, the QuickBooks invoice is voided, and a PDF named VOID-INV….pdf is filed and attached to the Zoho invoice.
  • The pay page for that invoice offers no way to pay.

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Good to know

  • Cancelling an invoiced work order voids its invoice the same way: the engine sets the Zoho invoice to Void, and the rest follows. See Cancel a work order.
  • A void does not change the work order’s billing status. A job that was Invoiced still reads Invoiced.